TERMS OF SERVICE
Appointment Confirmation, Cancellation/Missed Appointments, & Start Time
Clutterbusters Atlanta will contact you before your scheduled organization session to confirm. A deposit equal to two-hour at the agreed upon rate is required to secure your time. Full payment due upon completion of service.
Cancellations received with less than 48 hours’ notice risk the loss of your deposit. Emergencies happen and will be taken on a case by case basis in terms of awarding future credit. Cancellations after 5 p.m. the day before or same day will be charged the full deposit
We kindly asked that the client is ready to get started at the appointed time for each hands-on decluttering and organizing sessions begin at the scheduled time. Client delays are counted against the appointed times.
The client recognizes that entering into this contract with Organizer means that Organizer may be in contact with personal items and information. The organizer agrees not to divulge any of this information and to maintain the highest standards of confidentiality and respect for the Client’s possessions and home. Clutterbusters Atlanta performs criminal background checks on all employees via SentryLink.
Acceptance of Services
Clutterbusters Atlanta provides the Client with a quote for hourly services along with a link to these terms of service. We require a minimum of a two hour deposit for all new clients. Payment of the deposit indicates an acceptance of our pricing and terms of service. Post organizing price negotiations are not accepted.
Disruption of Services
Clutterbusters Atlanta reserves the right to terminate the contract if the Client repeatedly cancels/changes appointments or engages in disruptive, threatening, or violent behavior. Disruptive is defined as hindering Clutterbusters Atlanta from carrying out their professional duties, and may include yelling, verbal abuse, and refusing reasonable requests. Threatening is defined as physical actions short of contact, general oral or written threats to people or property, and implicit threats. Violent is defined as physical assault directed at people or property.
We reserve the right to issue refunds in the event of disruption of services.
Clutterbusters Atlanta does not and shall not discriminate on the basis of race, color, religion (creed), gender, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
Clutterbusters Atlanta assigns the best organizer for each job based on client location, job requirements, physical needs and skill set. Each organizer is trained and required to take a written exam. Clutterbusters Atlanta assigns each organizer solely at their discretion irrespective to any race, color, religion (creed), gender, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
Fees & Payments
Clutterbusters Atlanta will decide independently and communicate to the Client in advance the fees and expenses, and will charge fees and expenses which we deem reasonable, legitimate, and commensurate with our experience, the services we deliver, and the responsibility we accept. “One Hour” of work is defined as one staff hour. When multiple organizers are present, each hour worked by each organizer will count toward the total hours worked. For example- if the client requests 12 hours of organizing and we send two organizers and each organizer works six hours, then we have completed our contracted hours.
Clutterbusters Atlanta reserves the right to charge different rates for working in any conditions we deem dangerous or hazardous based on the situation. We may charge more for outdoor or garage jobs, for example.
We only accept payment via credit card (Visa, Mastercard, Discover, American Express) at this time. We send and accept payments via QuickBooks. All payments are processed via a 3rd party to insure the protection of your data. We collect at two hour deposit before each job. Full payment is due at the end within 24 hours of completion of job unless prepaid through the purchase of a package.
We will follow up after each job via email and Survey Monkey. We ask that you speak up immediately if something is not completed to your satisfaction but no later than within 2 business days so we can correct the situation. This is hands on organizing so please speak up during the session. Our organizers welcome feedback and appreciate the chance to make it right.
Safety and Personal Liability of the Client
Clutterbusters Atlanta is fully insured via a General Liability policy and Surety Bond. We carry Workers Compensation insurance for our employees. We ask that you remove any items BEFORE our session that may be breakable and/or may present a hazard to our employees. We practice a safety first mindset and ask our organizers to take great care in your home for your safety, the protection of your belonging and for their own safety.
Please remove any firearms from the area where we are working prior to our appointment. Our organizers will not handle any firearms or weapons of any kind. They are instructed to leave the home while these items are removed from any working area.
Please secure all pets while we are working. Clutterbusters Atlanta employees are frequently in and outside of the home while working. We are not responsible for your pets leaving the home while we are working.
Children under the age of 18 should not be in the area where we are working and handling large and heavy items for their safety and the safety of our organizers.
Client may be asked to release all rights to before and after photos, to be used in Clutterbusters Atlanta publications, including but not limited to the website and pamphlets. Client agrees that photos may also be used provided that Client’s name is not linked to the photos in any way. We take before and after photos. If you do not wish for us to use your photos, please let us know.
Regarding the purging, sorting, and organizing of items, the Client maintains process ownership. Clutterbusters Atlanta recognizes items as the sole property of the Client, and though efforts will be made to help purge when needed, it is hereby stated that the final decision on such matters belongs to the Client. This is hands-on organizing and will not remove items for discarding and donating without your permission.
Project outcomes depend on the Client's willingness to purge and donate when needed, and to properly organize and maintain items. Long-term maintenance of organization hinges on the Client's commitment to maintaining the order, and quantity of items in the space. We offer maintenance programs.
Referrals are an important part of the success of Clutterbusters Atlanta. If the Client refers someone to us who becomes a new client, the existing Client will receive ONE HOUR of organizing services FREE (at your next session) after the new client’s first paid session with us!
All sales are final. There are no refunds for services/hours completed or post completion negotiation.
Clutterbusters Atlanta reserves the right to refund any remaining, unused hours from prepaid packages (based on the calculations stated above) and terminate the contract, if the client repeatedly cancels and creates a disruption of services. This is at the sole discretion of Clutterbusters Atlanta.
Supplies & Shopping Assistance
Clutterbusters Atlanta will either make suggestions about what supplies should be purchased and the Client will do the shopping OR per the Client’s request, Clutterbusters Atlanta will shop and purchase the supplies, making certain they are delivered to Client's location.
Clients are responsible to pay for all agreed-upon supplies (file folders, labels, labeling tape, storage containers, shelving, etc.) necessary for the completion of the project and the fee for shopping and returns. The standard hourly rate will apply for all shopping and returns. Receipts for funds spent on Client's behalf will be presented as soon as possible and payment remitted by the Client within 3 days of receipt.
60 minutes of travel time is complimentary from Fulton/Cobb/Gwinnett counties. Any additional travel time is billed at the discretion of Clutterbusters Atlanta at $15.00 per quarter hour. Travel time costs will be provided in advance.
Travel fees may be waived at the sole discretion of Clutterbusters Atlanta.
The current coverage areas include: all of Atlanta, Cobb, Fulton, Gwinnett and parts within 20 miles of the perimeter. Not sure if we provide services in your area? Contact us about your city!